Support
Write to [email protected]. Please include the e-mail you use in KAVE and, if it helps, a screenshot. The more detail you give, the faster we can solve it.
Common questions
| I need to… | How |
|---|---|
| Reset my password | On the sign-in screen, enter your e-mail and tap Forgot your password?. We send a 6-digit code to your e-mail. |
| I did not get the code | Check your spam folder, then use Resend code after the countdown. The e-mail comes from [email protected]. |
| Delete my account | In the app: Profile → Settings → Account and security → Delete account. This is permanent and removes your data and files. |
| Change who sees my profile | Your name, @username and photo are always visible to members. Your bio, city and reviews follow your profile visibility. |
| Report content or a member | In the app, tap … on the post, comment or profile and choose Report. You can also write to us with the member's @username. |
| Block someone | Tap … on their post, comment or profile and choose Block. To undo: Profile → Settings → Account and security → Blocked people. |
| Ask about my data | Write to us. See the Privacy Policy for your rights. |
| Fix a cigar in the catalogue | Write to us with the cigar's name and what is wrong. A photo of the band helps. |
KAVE is for adults only (18+). If you believe a minor is using the app, please tell us.